KAIZEN
TO ERR IS HUMAN…
They say it’s a human tendency to make mistakes. Well, yes, we do. But have you ever looked into the depth? Why do these mistakes happen? Lack of knowledge, bad decision making, poor communication there can be several reasons behind one error. That brings us to the problem’s challenges!
PROBLEM’S
CHALLENGE
REDUCE HUMAN ERRORS
WOW! GREAT!!
Get one human who accepts mistakes?
UNDERSTAND ERROR GRAVITY
HOW?
Are there ways to benchmark how big blunder one makes?
LEARN FROM ERRORS
AWESOME! INTERESTING!!
Who knows what is right and what is wrong?
AIM FOR ERROR FREE FUTURE
SERIOUSLY?
Errors on any project, how can they be eliminated?
PROBLEM SOLUTION IDEA
Kaizen was established keeping in mind the concept of combining the Constitution of India and Maslow’s Hierarchy of needs.They both are very different ideologies. But after brainstorming, we came up with the conclusion that theyperfectly blend to bring out the prominent problem solutions.
As we realized, SOPs and learning sheets have a proper structure, and they work abidingly. Like a country follows its constitution to have a systematic threshold, these rules and principles are followed. Enduring, they have a compiled knowledge we thought Maslow’s theories would pair with the constitution to motivate us towards self-improvement.
KNOWLEDGE MANAGEMENT SYSTEM
STEP 1
Collection of all SOPs and Checklists to repository
Easy accessibility of knowledge through key aspects like:
Business Unit
Department
Project Type
Equipment Type
STEP 2
Identify key contributors (HR Resource) like:
Error Reporting User
Department Head
Process
Managers
Collaborators
Administrator
Business Excellence
STEP 3
Identification of core issue areas that need to be addressed. Example:
Efficiency
Productivity
Quality
Safety
Time etc.
STEP 4
Standardizing error reporting through three different concepts.
Learning Sheet
Kaizen
Issue Resolving System
STEP 5
Structuring the erros through extended documentation using tools like:
5 WHY Analysis
7 Steps of Scientific Methods
Ishikawa/Fish Bone Diagrams
CA/PA – Short and
Long Term
STEP 6
Setting workflow and structure of information and knowledge flow.
STEP 7
Rewards and Recognition.
STEP 8
Setting a Business Excellence team to implement and execute the idea to its core with timely reviews and audits.
PROBLEM SOLVING
- What-How-Why or Why-How-What approach
- Identify generalizations
- Fact-Finding/No Assumptions
- Never reinvent wheel unless required
- Lesser is better/Don’t over complicate solutions
- Theory of relativity and relative perception
- Forward and Backward Thinking
- Identifying Root Cause – 5 Why Analysis
- Possible Solution
- Cost to Benefit Analysis
- Plan Implementation
- Implement and Measure
- Evaluate and Approve
THE CURRENT STATUS
We have already discussed the errors, the challenges, and the knowledge management system. Still, as mentioned above, the human tendency will not change. But at least when we have a learning sheet handy, the same mistakes will be avoided from repeating. Preferably, we will be prepared for many upcoming challenges.
START A PROJECT
ADDRESS
Green Avenue-I, Raheja Estate,Borivali (E),
Mumbai - 400066